Filed under: corporate failure
When a company says no to a paying customer, it’s poor business any way you swing it.
In the dusk of 2009, it’s a sad thing to report that many reputable businesses still deny Canadian customers their products; even when the Canadian card holder would be shipping the item to a US billing address.
While I accept that certain companies choose not to ship beyond American borders, it is wholly ridiculous to deny orders on the basis of a credit card billing address. In every buying environment, there is an option to select a different shipping address than the billing one; there is no excuse for not accepting a Canadian method of payment!
I’ve personally experienced this when dealing with Payless, Levi’s and Forever 21. Some of those companies do have Canadian sites, but the product availability is severely stunted (which is a whole other issue). I’ve recently been made aware that Uniqlo and Gilt Groupe have the same issue as well.
Business owners, Canadians have money to spend and we want to spend it at your boutique – please stop turning us away!
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Have you not been able to use your Canadian CC at Forever21.com? That’s strange…I’ve definitely used mine and it went through fine.
Gap Inc. is also an idiot when it comes to this – none of their subsidiaries take Canadian cards!
11.06.09 @ 2:55 pmAdd Walmart.com, Sears.com, and Fashonbug.com to this list as well. We had a $500 order declined by fasionbug.com because it was placed from a canadian ip address. The card went through, but we were turned away for being Canadian. Phone calls to the President of the company as well as the person in charge of online marketing have not been returned.
02.18.10 @ 8:45 amLeave a comment
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