Comments on: An Open Letter To Value Village Regarding Continued Negative Experiences

By: Chris

Chris — Wed, 25 Apr 2012 23:03:52 +0000

More info on v.v.

http://www.ratemyemployer.ca/employer/employer.aspx?l=en&empID=3930

http://www.grabnewsmuseviews.ca/jan08/valueVillage.html

By: Chris

Chris — Wed, 25 Apr 2012 22:19:53 +0000

Supporting Value Village is a bad idea. You are A. getting ripped off (I’ve seen dollar store stuff, marked up over 300%), B. supporting defacto tax fraud (the Ellisons have made hundreds of millions, by laundering profits through ‘charitable’ status), and C. you are supporting a company that treats its employees like dirt. This is not a matter of the minimum wage paid, but abuse and other problems experienced by employees at the bottom of the food chain, under management.

Don’t donate your stuff to Diabetes and other ‘charities’ that work with Valye Village/Savers. And either shop at a REAL )not-for-profit) ‘charity’ store, or pay the same, or even less, for NEW goods, at a dollar, or big-box store.

By: Taylor

Taylor — Sat, 07 Apr 2012 02:16:47 +0000

I have written to value village myself after seeing numerous dollar store items priced at an average fo 4 bucks each. I also like to hunt for grossly overpriced items and bring them to the manager. I know they just take it and hang it back up when I leave but I figure, hey , at least I wasted some of their time as they wasted mine by lying about being a place to get value for your money. I have so many VV horror stories it would take all night to type but a few are these, A) a stained, pilled, old beige shirt with a huge hole in it for 7.99, I say, (out of curiosity for what the response will be not actually because I want the nasty old rag) “What kind of a discount can you give me because this shirt is stained and has a large hole in it?” The lady says ” oh we cant discount it any further, the back has already taken it’s condition intio account and priced it accordingly” hahahahaha I almost laughed in her face. It wasnt a designer top or anything, just a crusty 5 year old superstore shirt. I have seen SOOO many shirts there that I tried on when they were inj the stores, reitmans, suzy shier etc and were priced at like 8 bucks BRAND NEW and here they are 5 months later in VV priced at 14 bucks each and they arent even in season!

I’ll never shop there again. My 500 bucks a month will be spent hunting for treasures in yard sales or independent thrift stores. That way at least I can presonally identify the person my charitable purchase is benefitting. Rather than knowing that my cash is just a few of billions of dollars those greedy guts are raking in in the name of “Charity”

Suck it value village/Savers!

If anyone wants to write them and let them know how much they stink, you can reach them at:

customercare@savers.com

Happy Emailing!

By: STACEY

STACEY — Tue, 21 Feb 2012 18:53:47 +0000

I know this was posted a while ago, but I want to clarify something. Value Village ONLY pays the local nonprofits on average 4 cents/lb. If you brkmg items in yourself a percentage is NOT donated. If you buy something from VV nothing is donated to the nonprofits either. The pay for these non profits is insulting at best and they are hardly a nonprofit.

Goodwill is also quite scandalous.

Can I make a suggestion though? Find a Goodwill outlet in your area. You pay 60 cents to $1.40/lb and have to dig through the junk to find the goodies, but I have found some AMAZING stuff. Designer clothing, antiques, jewelry….

By: Amen Corner

Amen Corner — Thu, 09 Feb 2012 20:53:44 +0000

I agree that value village aint what it use to be.
In fact, I have noticed such an increase in price that I have taken it upon my self to be a 3rd party value police officer. I never buy anything from Value village unless it is a really good deal.
I actually dont hunt for good deals, I hunt for grossly over priced items and go up to the counter and ask for a manager to let her know that I could buy this article at wal mart for 4 dollars more or this belt for CHEAPER! brand new at a store where I can return it if I need be.
Its become a bit of a mission of mine because I personally I find it disgusting that a corporation masqurades as a thrifty store when the prices are hardly thrifty at all.

By: Wendy

Wendy — Sat, 31 Dec 2011 12:23:45 +0000

your prices are totally off the wall and do not assist anyone on a budget? Do you want to sell this stuff or just keep it?

By: Bub

Bub — Wed, 09 Nov 2011 04:40:20 +0000

today I had to exchange an item at Value Village on Walker road in Windsor, Ontario, it was a bag that contains a ruler (which I’m concerned about) among office stuff that I don’t need, I found out that the ruler is broken, while I’m shopping I had to try a trousers, as a disabled person I needed the fitting room that designated for people with disability so I can set and take off my prosthetic leg to be able to put on the trousers as I can’t stand on one leg to do the job,I asked the employee for the key of a usually locked room, she gave me a face of suspicion then I voluntarily had to give her a sign of my disability to bless her, I finished my shopping and went to do the exchange and checkout, the same employee has surprised me with refusing to exchange the object claiming that the bag does not carry the tag that identify the contents, it was tagged with Electrical Assortment, I said it is the one that was on it originally then she called an employee that suppose to be the manager, the time she arrived to me she asked her colleague is he the person who keeps exchanging the bags, I said what (surprisingly) are you accusing me of some thing, she said no but it is the same way that the tag has been stapled on so many returns besides the tag does not identify the contents, I said I had to open the bag to discover the broken piece and it is the nice way to put back every thing in the same bag and restaple the tag together with the bag besides it is not my problem if the tag does identify the contents, she said YES it is your problem we don’t have such a mistake, I said OK you can keep it, you need it but I don’t, it is only $1.99 out of $60 bill take it as a donation then I went back to the wall in the store where they usually kept such items and picked-up couple of office stuff containing bags that have the tags of Electrical Assortment(the same mistake that they denied) and took them to the same employee, where the manager was disappeared, I asked here if these bags are containing any electrical objects in them, she said no, I said but they carry Electrical Assortment tag so now you know who is mistaken and who is bad, I expected an apology or some thing like that, but nothing has happened they were very cool like no one has been hurt just like a professional murders they don’t feel sorry for their victims.

By: Nina

Nina — Tue, 08 Nov 2011 13:37:57 +0000

I am SO glad I read up on Value Village charities that call for donation requests. I just went back outside and picked up my donations and will be bringing them to the Salvation Army myself. I can’t believe what a money-grab VV has become – it’s reeks of greed.

By: ANONYMOUS

ANONYMOUS — Thu, 03 Nov 2011 01:37:41 +0000

AN OPEN LETTER TO VALUE VILLAGE HEAD OFFICE, SINCE I CANNOT FIND AN EMAIL ADDRESS FOR YOU:

Dear Sir/Madam,
I am sending this letter in sincere gratitude for having the policy of not taking books back for exchange/refund. This policy will immeasurably improve my life.
For the past ten years, Value Village has been my store of choice for everything from household needs such as dishes, stemware, etc to sporting goods, to bedding, to clothing for everyone in my family and extended family. I rarely have spent less than 300.00 per month shopping in your stores. I have shopped at Value Village stores from Vancouver to Winnipeg and all of the cities in between. I have also taken most if not all of my unused articles back to Value Village in my hometown to be recycled, upcycled and enjoyed by others.
Last week I spent over 100.00 for books and a few miscellaneous items. After returning home and having a better look at the books, I decided I did not need to add them to my huge library of books, many of which also came from Value Village. I do not usually return my mistakes back to the store, instead, I put them in a bag to be picked up by Big Brothers, or I donate them back to the store about 4 or five times a year. In short, I have mis-spent a lot of money in the name of thrift, and have sucked up my mistakes.
This time, though, I thought it would be prudent of me to take them back and purchase something else, since you do not have a policy of giving back the money spent in haste, or even providing a credit to be used at another more convenient time.
In thanks for my years of loyal service, I was informed that they cannot know for sure if I read the books, therefore I could not return them. That is very funny, considering that Chapters/Barnes and Noble/ and all new book stores will take back a book even if it is returned a month later. It is very likely that any book I buy at Value Village has been read by someone, since they are donated, but you have a ridiculous policy that just in case I got some benefit from the item, it cannot be returned. (by the way, I did not read them; I could not have read all of those books in only a few day’s time.)
As I said in the first paragraph, although this did cause me some consternation at the time, due to the thousands of dollars worth of donations I have made, plus the outright purchases, I realize now that your policy has done me a favour.
Most of the time when I buy things at V.V. I don’t really need them; I simply justify my reckless purchases with the fact that they would cost a lot more if they were new items in a department store. It is a false economy as I end up with much, much more stuff than I need.
I have decided not to shop at any v.v. store from this time onward. If I really need something, i will treat myself to a new version of it and in the process will end up with much less junk , a cleaner home, and more peace of mind. Also, If I do decide to save money on clothing, there are a lot of other consignment options in my city, which I haven’t tried yet.
Once again, Thank you for waking me up and making me realize that your store has made me poorer and more stressed out than I need to be. This was truly a gift. I may even share my experience and the freeing outcome with others that I know who suffer from the same addiction. It would be such a wonderful thing for them to also be set free from this “thrift” habit.

By: winnie

winnie — Fri, 23 Sep 2011 00:55:49 +0000

last week,I donated a glass bottle which i bought at $ 1 at dollar store, I found it is selling $3.99 today.